 Major industrial projects attempt to increase profits by favouring technological innovation. Because of their high visibility and their future impact on the company, such projects are of high demand and can provide rapid returns on investment.
Within this framework, Soft Computing has developed methods permitting our clients to optimize and adapt their customer relationships, to follow such industry standard.
Our know-how allows for:
- Production cost reduction: through the analysis of production data, so as to anticipate production default rates and thereby propose up-steam solutions,
- Customer satisfaction optimisation: through satisfaction studies and segmented Customer Service Centre installation, with service quality adapted to fit the value or potential value of a customer,
- Sales force automation and revision of sales processes,
- Trade-off studies and methodology: so as to allow customers to explain their needs and wants and to encourage adequate product innovations and modifications,
- Processes management optimization using innovative, real-time solutions based upon Enterprise Application Integration (EAI).
Selected Examples
- ARCELOR:
Carried-out process architecture study and integration of an EAI solution.
- ARCELOR:
Implemented EAI solution, so as to regroup, fluidify and securitize inter applicative exchanges.
- Fenwick:
Set-up of analytical decision-making system, so as to optimize the installation of the sales and service network.
- Fenwick:
Built marketing database.
- Michelin:
Performed opportunity study for the implementation of marketing database.
Main References
Alcatel, Alstom, Amec Spie, Arcelor, Business Object, Eurocopter, Fenwick, GEC Alstom, General Electric, Hager, HP, IBM France, Lex Manutention, Michelin, Provimi, Schneider Electric, Setra, Satas, Sollac, Waters.
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